We are a subsidiary of Public Listed Company on the Main Market of Bursa Malaysia. As a well-established key player in steel manufacturing and innovative warehousing solutions backed by cutting-edge technologies, we are now expanding our team and looking for a Head of Business Operations (GM Level, directly reports to the Director) who are passionate to join us for a rewarding leadership career!

• Formulate and execute high-impact sales strategies aimed at achieving revenue, growth, and market dominance across key product categories and business segments.

• Lead collaboration with internal units and cross-functional leaders to align resources, capabilities, and efforts for optimal business outcomes.

• Provide mentorship and strategic guidance to inspire and drive teams toward exceeding business targets.

• Continuously assess market dynamics, customer insights, and competitive landscapes to refine and adapt strategies for sustained growth.

• Establish clear sales targets, KPIs, and performance metrics, ensuring that the sales team is consistently aligned with corporate goals, driving measurable results across all performance periods.

• Identify and capitalise on emerging business opportunities, partnerships, and untapped customer segments to fuel organizational expansion.

• Partner closely with marketing to enhance brand positioning, drive lead generation, and cultivate lasting customer relationships.

• Lead the day-to-day operations with a focus on optimising business processes, ensuring seamless coordination of warehouse, distribution, and inventory management functions to maximize operational efficiency.

• Champion process improvements and innovative solutions that enhance cost-effectiveness, streamline workflows, and elevate the overall operational performance of the organization.

• Ensure compliance with both industry regulations and internal company policies, while continuously setting new benchmarks for best practices and operational excellence.

• Oversee the management of the supply chain and inventory systems, maintaining rigorous control to ensure smooth, uninterrupted business operations.

• Foster a customer-first culture, ensuring superior service levels that drive customer satisfaction, loyalty, and long-term business relationships.

• Lead the after-sales service team in delivering exceptional maintenance, repair, and warranty solutions, reinforcing the company's commitment to quality and customer care.

• Work collaboratively with technical teams to resolve complex customer issues and ensure swift, proactive support.

• Drive a culture of high performance by providing strategic leadership, coaching, and development opportunities for both sales and operations teams.

• Establish and communicate clear expectations, performance metrics, and incentives that align team efforts with organisational goals.

• Implement targeted training programs and initiatives to elevate skill sets, enhance leadership capabilities, and prepare the workforce for future challenges.

• Coordinate cross-functional efforts, leveraging internal resources and expertise to achieve collective business objectives.

• Lead the development and execution of financial strategies, ensuring the alignment of operational budgets with organisational goals to maximize profitability and business growth.

• Conduct rigorous financial analysis, identifying opportunities for cost savings, efficiency improvements, and optimising resource allocation.

• Provide insightful, data-driven reports to senior management, enabling informed decision-making around sales performance, operational efficiency, and financial health.

• Maintain discretion and safeguard company information, upholding the organisation's interests at all times.

• Proactively identify business challenges, risks, and areas for improvement, providing actionable recommendations for continuous improvement.

• Take ownership of any additional strategic initiatives or cross-departmental responsibilities assigned by senior leadership.
  

• Minimum 10 years in industrial sales operations and key leadership role overseeing business operations or high-performing sales team.
  
• Industrial sales background and familiarity with steel manufacturing, warehousing solutions or industrial-related products is highly preferred.
  
• Strong financial acumen with the ability to manage budgets, analyse P & L statements and optimise operational costs.
  
• Strong leadership and team management skills, with experience managing cross-functional teams.
  Familiar with Business Plan execution and sales strategies implementation.
• Ability to manage multiple priorities in a fast-paced environment.
  
• Strong communication and interpersonal skills, with the ability to negotiate and manage client relationships tactfully.
  
• Strategic thinking with the ability to translate long-term goals into actionable plans and results.
  
• Experience in creating sales strategies and excellent problem-solving skills.
  
• Result-driven, goal-oriented, strong problem solving capabilities.
  

• On-market / above-market remuneration package
  
• Stable career (public -listed company background) & leadership advancement career pathway
  
• Annual bonus & yearly performance bonus
  
• Car allowance & benefit scheme
  
• Free parking, mobile, toll & parking reimbursement
  
• Flexible entertainment claim
  
• Panel clinic & health screening
  
• Group insurance coverage & comprehensive medical benefits
  
• Family medical benefits, medical insurance premium
  
• Retirement gratuity