Missions: 

As part of a Customer Program team:

• Act as the leader of complex technical integrated solutions of the customer program, and be the single point of contact regarding all program technical topics;
• Make sure our technical solutions answer to customer requirements in compliance with the contract.
• Lead one or several technical teams composed of 'customer project technical engineers' and applicatoin design engineers (i.e. DPT and DAT), and ensure technical coordination of all program stakeholders;
• Coordinate all technical solutions of customer complex integrated projects inside the program;
• Master technical risks of the overall technical solutions designed and delivered.

Scope and Environment: 

• Part of a customer project global execution/application center;
• Program teams are spread among several sites/countries, requiring international collaboration with other functional teams/stakeholders.

Key Activities and Responsibilities: 

Technical team coordination & management:

• Be accountable of the technical solutions across the entire program (often above 100M€), in line with customer needs, requirements and program strategy;
• Make sure the program technical teams are aligned with the program strategy;
• Be accountable of the overall technical budget and planning of the program;
• Facilitate & prioritize all technical activities with factories or suppliers.

Technical coordination of project stakeholders:

• Work in close collaboration with Program Director and Projects Managers, Segment and LoB leaders, Strategic Account Executives, Solution Architects & Experts;
• Act as a single point of contact for all program stakeholders (including Customer), regarding the technical strategy and major technical decisions taken in the program;
• Ensure excellent communication to the program team and management regarding technical decisions and strategy of the program.

Risk & Opportunity management, Change management, Alert:

• Master the technical risks & opportunities of the program;
• Conduct change management with the Program Director & Project Managers and Technical Leaders;
• Work closely with Program Director to present and negociate major changes that impact Schneider Electric, until getting variation orders;
• Pave the way for any future services after the CAPEX phase; be accountable for the Digital content and Sustainibility performance of the overall solution delivered;
• Alert Program Director and Top Management of any issue that could affect the Program performance or customer satisfaction.

Customer interactions:

• Lead technical strategy in line with customer expectation and vision (C-level), as well as contractual obligations;
• Take the proper technical decisions to ensure SE interest and customer satisfaction;
• Act as the key and trusty contact person for all technical topics related to the customer program.

Quality process, Methods, Tools:

• Be accountable that program follows Schneider Electric processes; CPP and TDP

Community of practices & Coaching:

• Act as role model and/or coach technical customer project engineers (DPT, DAT, DQT);
• Be connected with LoBs and Schneider Electric Top Management to ensure seemless communication & knowledge of program technical challenges and decisions
• Master's degree in Engineering or Business or Management
• Fluent English (min C1)
• Other languages are a plus.
• 15 years in leading full technical scopes or teams in large & international customer projects environment.
• Business or Technical experience in a specific market segment or in a specific customer application/process is a plus.
• Ability to think out of the box and take decisions in complex and risky context ('VUCA')
• Ability to communicate (written, verbal) very clearly in concise and synthetic manner on any complex technical strategy.
• Ability to lead with agility in a complex & matrix international environment.
• Ability to influence and convince internal & external stakeholders up to C-level on the best program technical strategy CAPEX+OPEX oriented
• Ability to learn from others, share her/his knowledge, coach others and collaborate efficiently.