Hello  

Hope you are doing good.

My name is Bhavani, I am a Senior Recruiter from Trinity Workforce solutions. 

Title:  Customer Care Frontline 

Duration: Permanent position 

Location: PJ, Klang, Cheras, Kajang, Puchong, JB, Penang

Working days: 5 days working and 2 days off Working Schedule: Mon – Sat (8:30a.m – 6p.m) Sun (10a.m – 5p.m)

JOB DESCRIPTION:

1.Salesforce CRM System 

a. Patient registration 

 b. Patient record data entry/update 

 c. Appointment booking/scheduling d. Check in/out patient 

2.Salesforce POS System 

a. Issuing of receipts 

 b. Stock updates/data-entry 

 c. Reporting updates/data-entry 

3. Attend to patients' administrative needs/requests/follow-ups 

4. Manage patient complaints. 

5. Sales transactions ie. Cashier. 

6. Daily settlement & reconciliation of sales. 

7. Stock management - stationeries, drugs, office needs. 

8. Filing system management - patient files & other general admin files. 

9. Preparation of patient files for next day appointment. 

10. Statistics and Reports. 

11. Arrangement for dispatch/collection. 

12. Liaise with suppliers/vendors/contractors. 

13. Other general office administration.

Other Roles and Responsibilities:- 

• Counter 

 • Opto Assistant 

 •Doctor Assistant 

 • Surgery Coordinator 

 • OT Assistant

Qualifications:- 

• Able to speaks in Mandarin, English and BM 

 • Degree/Diploma in any discipline 

 • 2-3 years customer service experienc